General Enquiries
Questions about the platform, feedback, or partnership enquiries.
hello@neelwins.com
Contact
Talk to the NeelWin team
Use the details below for support, bug reports, feedback, or to report a website impersonating NeelWin. We read every message.
Get In Touch
Choose the right channel
One address, four purposes. A clear subject line gets you a faster answer.
Report Impersonation
If a site uses the NeelWin name for lottery, gambling, betting, or APK downloads, send us the URL.
Report a siteBug Reports
Found a broken game or layout issue? Include your device, browser version, and a screenshot if possible.
Report a bugPrivacy Requests
For data access, correction, or deletion requests, email us from the address linked to your account.
Make a request
Before You Write
What to include in your message
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A clear subject line Describe the issue in a few words so it reaches the right person.
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The exact URL Where the problem occurred, if applicable.
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Device & browser version So we can reproduce the problem instead of guessing.
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A screenshot or short description For impersonation reports: the full URL, plus a screenshot if possible.
Response time: all enquiries within 3 working days. Impersonation reports are prioritised and usually reviewed within 24 hours.
Scope
What we cannot help with
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Gambling or betting disputes We are not affiliated with any such service.
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Recovering lost money On a third-party site using a similar name.
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Non-NeelWin technical issues Problems with sites that are not ours.
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Email account recovery We can only help with your NeelWin account password.
NeelWin will never ask for your password, OTP, Aadhaar, PAN, bank details, UPI ID, or payment of any kind.
If a message claiming to be from NeelWin asks for any of these, it is a scam. Do not respond — forward it to hello@neelwins.com.
FAQ
Contact questions
How fast do you reply?
Within 3 working days for general enquiries. Impersonation reports are usually reviewed within 24 hours.
Do you offer phone support?
No. Email is the only support channel. This keeps the process asynchronous and lets us investigate properly before responding.
Can I request a feature?
Yes. Feature requests are read by the team. Not every request can be implemented, but they are all considered.
How do I report a fake NeelWin site?
Email hello@neelwins.com with the URL and, if possible, a screenshot. We track and, where possible, act on every report.
Do you have social media?
Yes, on Twitter/X. The link is in the footer of every page.